6:50 PM

(0) Comments

Retailers look to keep Black Friday momentum going

Addison Ray

Sat Nov 26, 2011 6:35pm EST

(Reuters) - U.S. retailers moved from the frenzied start of the holiday shopping season to the next phase on Saturday, hoping to avoid a drop after Black Friday and keep the momentum going during a fitful economic recovery.

After featuring the usual deep discounts on Thanksgiving on Thursday and on Friday, retailers were still offering bargains on Saturday as holiday spending is expected to show only about half the growth of last year.

The holiday shopping season that traditionally kicks off on Black Friday - the biggest day of the year for retailers - is closely watched by investors as consumer spending accounts for about 70 percent of the U.S. economy.

Initial signs were encouraging. ShopperTrak, which measures retail traffic, estimated that sales rose 6.6 percent on Friday compared with a year earlier.

But in 2010 retailers also got off to a strong start to the holidays, only to see a sharp and quick falloff. The National Retail Federation expects holiday retail sales to rise 2.8 percent this year, down from 5.2 percent growth in 2010.

That means an even tougher battle for market share.

"Everybody is fighting for the same consumer," said Laura Gurski, a partner at management consulting firm A.T. Kearney.

Those consumers included Alison Shartrand, a Boston-based accountant who visited clothing retailer Aeropostale's store on Times Square. "I'm only going to shop if there are deals ... the cheaper the better," she said.

Aeropostale Inc, said on its website everything was 50 to 70 percent off in its "Saturday Blowout." At a Gap Inc store in New York's Times Square, everything at the clothing retailer was 60 percent off on Saturday.

"That's the name of the game now - promote, promote, promote," said David Bassuk, managing director of consultancy AlixPartners LLP. "They've got to keep it coming."

STRIKING THE RIGHT BALANCE

Neighborhood shops - often undercut and overwhelmed by big chain stores and warehouse clubs - showcased their own efforts during "Small Business Saturday" promoted by American Express and others. President Barack Obama was among those shopping at local shops in Washington.

The hunt for bargains turned ugly at some stores on Friday.

One of the most outrageous incidents was at a Walmart store in the Los Angeles area, where up to 20 people were hurt when a woman used pepper spray to get the edge on other shoppers rushing for Xbox game consoles. She turned herself in to police on Saturday.

The tough economy, coupled with smart phones that allow for fast comparison of prices, mean the pressure to offer consumers something special and affordable is intense.

"We have put together an entire promotional program for the whole season so we don't shoot all our bullets on the day after Thanksgiving," Jamie Brooks, senior vice president of retail services for Sears Holdings, told Reuters on Friday.

Deep discounts alone may not be enough.

The Black Friday campaign by department store chain Macy's Inc featured an ad with teen singer Justin Bieber and exclusive products will be a focus of its holiday promotions.

Retailers are also trying to strike the right balance between not having too much inventory that must later be sold at profit-draining discounts and making sure they do not anger customers by running out of popular items.

"The most important thing to our customers is when we see something in an ad and come into the store, we have to have it," said J.C. Penney Co Inc executive Mike Thielmann.

Online shopping soared on both Thanksgiving and Black Friday, suggesting that Cyber Monday - the biggest online shopping day of the year - could be a banner day for retailers with the right mix of discounts, special offers and the now commonplace free shipping.

IBM Smarter Commerce, a software and services company for retailers, said online sales rose 39.3 percent on Thanksgiving and 24.3 percent on Black Friday, with robust growth in searches and sales on mobile phones and tablets.

(Reporting by Phil Wahba in New York and Jessica Wohl in Chicago; Additional reporting by Dhanya Skariachan and Mihir Dalal in New York; Editing by Philip Barbara and John O'Callaghan)



Powered By WizardRSS.com | Full Text RSS Feed | Amazon Plugin | Settlement Statement

6:30 PM

(0) Comments

Small firms get help after Black Friday hangover

Addison Ray

NEW YORK | Sat Nov 26, 2011 7:14pm EST

NEW YORK (Reuters) - Tired of suffocating crowds and seemingly never-ending lines? On Saturday, retailers want you to think small.

American Express (AXP.N) is teaming up with FedEx Corp (FDX.N) and other so-called Big Business companies to promote the second annual "Small Business Saturday," which seeks to drive more purchases at small, local businesses, like bakeries, clothing and accessories retailers and bars.

The event falls between Black Friday, the day after Thanksgiving and the traditional start of the U.S. shopping season, and the Cyber Monday shopping frenzy three days later, which are important for big chain stores and online retailers.

It is aimed at people who may prefer to patronize their local stores than fight off frenzied and sometimes violent shoppers. This year's Black Friday was marked by an incident in which a consumer used pepper spray on rivals at a Wal-Mart store.

Unlike Wal-Mart (WMT.N), which generated roughly $419 billion in sales last year, the businesses targeted on Saturday have a maximum of $100 million in annual sales, with many doing less than $10 million.

"I don't do lines for shopping and I don't do crowds. I'd have to get paid to do that," said Alex Pulido, a Toyota engineer from Hermosa Beach, California.

"I'm not a fan of department stores because there is too much going on there. I'm definitely supporting the local businesses," said Pulido, while shopping at Chubby's Cruisers, a local bicycle store in Culver City, California that was done up with balloons and banners urging shoppers to "Shop Small."

The store, filled with people, offered discounts ranging from 10-15 percent.

Jeff Stibal, the chief executive of Dun & Bradstreet Credibility Corp, said local stores fulfill some shopper needs that big retailers typically overlook.

"Small businesses offer personalized attention and cater much better to local needs apart from offering small discounts and being good for their communities. Your neighbors work at these stores," said Stibal, whose company rates the credit-worthiness of small firms.

Small businesses, which account for a majority of new hiring, were hammered by the U.S. credit crisis but things have improved since with more financing available.

ATTENTIVE TO SHOPPERS

Susan Root and Chris Hart from the upscale town of Belmont, Massachusetts, were among those who went shopping at the Belmont Center, where local stores were bustling with activity on Saturday.

"I like the level of attention you get, and I like going in and knowing the people who work there and building a relationship," said Root at Marmalade, which sells a range of knickknacks from candles and cards to raw honey and tablecloths.

Root and Hart purposely came out to support their local stores on Saturday.

Store manager Lauren Pazzaneze said local businesses shop at each other's stores even if cheaper deals are available at malls.

President Barack Obama also patronized smaller stores on Saturday. Obama visited a local bookstore with daughters Malia, 13, and Sasha, 10, in the diverse, upscale Dupont Circle area of downtown Washington.

"This is 'Small Business Saturday,' so we're out here supporting small businesses," said Obama, standing next to Malia who was hugging an armful of books.

Amex is giving $25 free credit to some customers who shell out $25 or more at designated local businesses on Saturday after offering $100 worth of free ads on Facebook to 15,000 business owners.

Local business owners and associated organizations like Dun & Bradstreet and SnapRetail, are using social media sites like Facebook, Twitter and Groupon (GRPN.O) to build awareness and enthusiasm about the virtue and utility of "shopping small."

(Reporting by Toni Clarke in Belmont, Malathi Nayak in Culver City and Mihir Dalal in New York; Editing by Paul Simao)

(This story was corrected to fix the name of the city in paragraph 6)



Powered By WizardRSS.com | Full Text RSS Feed | Amazon Plugin | Settlement Statement